Introduction
Quantized Solutions’ 3-year-old BPO services are successfully providing business development, telemarketing, and support services to international clients. Fundamentally being a BPO, we exactly know how to design, use information technology capabilities to run the BPO services successfully. Our BPO wing comprises Team Leaders, BPO Executives, Campaign trainers, Soft skill/Personality development trainers, and accent trainers.
We are providing different services to develop your business. Business development encompasses a wide scope of ideas, activities, and initiatives that a business owner and management implement with the goal of making the business better. We offer professional web design & development services at a very affordable rate to help your business attract more visitors and keep them on your sites. We build a website with a complete strategy designed to turn your site visitor into customers. We are offering the service of training of sales representatives by developing sales skills, people skills, and the ability to create emotional engagement and earn the trust of others. Our SEO experts are fully dedicated to their work. Our company is far known for its best customer support services by providing Social Media Marketing service. Our flexible platform offers powerful tools and expert content writers that enhance any business’ content process along with the best graphic designer. We have the perfect web hosting services that are easy and quick to manage. We are offering IT-enabled services to enhance the business at the best level. We are providing the best inbound and outbound services, our goal is to transform every buyer experience by empowering sellers with critical skills so they can create value for buyers. Along with this Quantized solutions is also providing after-hours services.
Operational procedure
We at Quantized follow a energetically defined operational procedure to ensure process integrity and minimize inherent outsourcing risks. We help clients establish the right outsourcing strategy, and help them in devising a plan to implement the strategy and DE-risking the plan to ensure success.
- Pre Analysis: At this stage, we try and understand clients’ business, identify outsource opportunities, assess requirements, review environment and confirm validity.
- Analysis: For analyzing, we gather documentation, identify solution and costing, confirm and validate with client and prepare the process implementation plan.
- Transition Management:- At this juncture, we adapt process plan, emulate client process, document operating plan, and confirm performance requirements.
How are we unique?
The agents working in Quantized Solutions have an ample amount of experience in the fields of Transcriptions, Outbound dialing (Auto Insurance, Home Survey etc), Inbound Calls, Providing customer service. Quantized Solutions have accumulated experience of almost 30 years. We use the following strategies to improvise our daily operations to keep the work smoothly running.
- The first strategy is that through our HR Department, we constantly keep interviewing and recruiting people as backup resources. An employee, when he puts down his papers, within no time, the backup resource is placed along with that employee, in his notice period. The employee trains the backup resource and gets it up to speed and the moment the employee leaves, the backup resource is deployed in place. This strategy has successfully worked for us and has caused zero impact to our client’s business.
- The second strategy is to identify key people and reward them with higher compensation and incentives in such a way that they always feel satisfied and delighted to be in Quantized.
- Additionally, because of Quantized’s multiple business areas, an employee has a wide career path to choose within the organization itself. For example, after being a tele marketer or a BPO executive, he could go on to become a team leader or a trainer. This makes an employee stay longer and within the same organization, thus benefiting our clients over all.
We also have constant employee motivation programs and other industry standard training programs.
We offer two kinds of resources
- Business Development Executives who will be involved in tele calling, creating prospects, doing follow up, sending marketing materials, fixing up appointments for the client account manager to talk / meet. These resources will work on the database provided by the client.
- Senior Business Development Executives, apart from the tasks mentioned for the Business Development Executives, will also be involved in gathering the database from multiple sources. These professionals, will also have background on market research thus making it easier for them to identify a potential prospect.